Support

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Common questions

My steps are not updating

Patoosa reads your step count from Apple Health. Check Settings → Privacy & Security → Health → Patoosa and make sure Steps is switched on. Then reopen Patoosa — it syncs each time you open it and while it is running.

If Health itself shows no steps, your iPhone is the source of the data: steps are counted by the phone's motion chip, so a day spent with the phone on a desk records very little.

My friend's steps look wrong

Everyone's total updates when they open the app. Someone who has not opened Patoosa today will still be showing yesterday's finish.

How do I start a crew?

Open the Add tab and create one. You will get an invite code — send it to your friends, and they enter it on the same screen to join you.

What are the power-ups?

Each day you get free items. The bat knocks a rival back, the rocket pushes you forward, and the banana is a gamble — half the time it slips and helps the person you threw it at. They change your position in the race only. Your real step count is never altered.

When does the race end?

Every day at 21:00 in your crew's timezone. The winner takes the day, and the result is locked in.

I bought coins and did not get them

Coins are credited only after Apple confirms the purchase, so a bad connection can delay it. Reopen the app while online and it will finish. If it still has not arrived after a few minutes, email us with the date of purchase and we will sort it out.

How do I change my name?

Open the Me tab, type a new name in the box and tap Save. Your crew sees the new name straight away.

Delete my account

Email sonidbike@gmail.com from the address you signed up with. Everything is removed within 30 days — see the privacy policy.